Return & Exchanges
In –Stock Items
Custom Items
Returning or exchanging “Free Shipping” Items
When damages occur during freight delivery
In-Stock Item
CUSTOMER CARE
At Cynthia Aiken Interiors, you are our top priority and we strive to
bring you the best of the best! We want you to be completely satisfied
with your purchase and shopping experience.
CONTACT INFORMATION
Please feel free to contact us by email at caiken1@alltel.net or cynthiaaikeninteriors@tds.net
or by using the “contact” link at the top of every page.
You may also reach us by phone Monday through Saturday from 10 am – 5
pm EST at 770-893-1500.
Write Us:
Cynthia Aiken Interiors
171 Foothills Parkway #104
Marble Hill, Ga. 30148
Ordering Online
Ordering online at Cynthia Aiken Interiors is always safe, secure and
private. Our site is encrypted with industry standard SSL encryption.
For more information on how we value you and your information, please
review our Privacy Policy.
Payment Options
We accept Visa, Mastercard, American Express and Paypal. Checks are also
accepted but, must clear our account prior to delivery of any merchandise.
To pay by check, you will need to place your order by email at Caiken1@alltel.net
or cynthiaaikeninteriors@tds.net or by phone at 770-893-1500. Then
mail your payment to: Cynthia Aiken Interiors. 171 Foothills Parkway
#104 . Marble Hill, GA 30148.
Sales Tax
Sales Tax will only be charged to Georgia residents. If you do not reside
in Georgia, you will not be charged sales tax.
Return and Exchange Policy
We offer a 14 day return policy on merchandise that was not especially
made for you. Due to the nature of our business and the unique, boutique
products that we carry, many of our items are “especially made
for you” upon order. Items that are “especially made for
you” include any custom or personalized item, furniture, bedding
and art. Due to the nature of these items, we are unable to provide
a refund or store credit. If by chance you are not completely satisfied
with an item that was not “especially made for you”, simply
email us at Caiken1@alltel.net within 10 days of receipt for a Return
Authorization number. For returns, there will be a 25% restocking fee.
Please write your Return Authorization number on the outside of the
package that you are returning. Once we receive you return, you will
be issued a refund minus any shipping costs. If you received free shipping,
the actual shipping costs we incurred will be deducted from your refund.
All return shipping costs are the sole responsibility of the customer.
Any returns received beyond the 14 day period will not be accepted
for refund or store credit. On sale merchandise is final sale.
Shipping Costs
Orders within the U>S> over $99 are always free shipping on us.
This free shipping policy excludes all freight items. If an item is required
to ship freight, these costs are listed in the drop down menus within
the product area. For freight items, you will need to select either Standard
or Premium shipping from the drop down menus. For orders of $99 and under,
shipping costs will be calculated at checkout.
Freight Delivery
Large, heavy items are shipped via freight truck. When purchasing freight
items, you will select either Standard or Premium shipping from the
drop down menus. These fees will then be added to the cost or your
item.
The freight company will contact you directly to schedule your freight
delivery. Someone must be present to inspect, sign and receive your shipment.
It is imperitive that the person receiving your shipment inspect merchandise
thoroughly in the presence of the driver. In the event your merchandise
has been damaged in transit, you must note the damage on the bill of
lading/delivery ticket. This ensures that we and the manufacturer can
assist you in the repair of replacement of your purchase. If you sign
the bill of lading/delivery ticket without noting damage, the merchandise
is considered to be in good condition. If damage has occurred, contact
us immediately at caiken1@alltel.net or Cynthiaaikeninteriors@tds.net
or by phone at 770-893-1500 so that we may assist in the repair or replacement
of your merchandise.
Standard Shipping Versus Premium Shipping
With Freight items, you have the option of selecting Standard shipping
or Premium shipping.
Standard shipping includes the delivery of your merchandise just inside
the main floor of your home. Standard shipping does not include the unpacking
of materials or setup.
Premium shipping includes the delivery of your merchandise on the floor
and in the room of your choice. Premium shipping also includes the unpacking
of materials and the removal of packing materials. Premium shipping does
not include the setup or assembly of your merchandise.
Please select that shipping method that best suites your needs from
the drop down menus within your item’s product area.
Shipping Time Estimates
Our “Ships in” shipping times are estimates. We strive to
give you the best estimate possible. On occasion, shipping times may
vary from our estimates. Should this occur, you wioll be contacted immediately
with updated shipping information. These “Ships In” timeframes
do not include transit times. Please allow an additional 3 – 10
business days for delivery.
Swatch or Finish Sample Request
Need a swatch or finish sample? Please email caiken1@alltel.net or cynthiaaikeninteriors@tds.net
with your product of interest and your shipping address. There is a
not-refundable $% charge pr sample.
Private Policies: We will not share your personal information with any
outside companies. This includes your email and personal records for
those signing up for our news letters or seminars.
For additional questions about our website policies contact ISM web
master at http://www.interactivesearchmarketing.com
We sincerely appreciate your business and wish you a wonderful shopping
experience.
The Team at Cynthia Aiken Interiors
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